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Resources- Your step-by-step guide to Ecommerce
Provide Responsive Customer Service
An online customer service department can offer three times as much support for your customers - at a fraction of the price it takes to operate an offline customer service department. It should include:
You can also set up a centralized online "Customer Service Desk" which includes commonly used forms such as:
What Do When Your Online Customer Service Dept. Is Overloaded If you don't have the staff to respond to customer e-mail promptly, set up a mailbot - essentially a brief form letter -- to provide temporary, automated customer service replies. Then definatley followup with a personalized e-mail message as time permits. Remember thta acquiring customers costs money and keeping them happy or informed keeps you in business. Adding A Human Touch No matter how One option for adding a human touch to your website is by adding a "live help" option. With a click of a mouse, consumers can be transferred to a live customer service representative. For more information about adding "live help" to your website, contact your webmaster & hosting provider, the best are offering these services to their customers. Not only practical but if you already have the help desk staff ... often a necessity to make everyone happier.
EcomCity's Top Name Brand discounter is OverStock.com. Great prices -#1 in after sales service and low freight fees ...all just got BETTER. They are now offering the Ultimate in a online wholesale Buyers club making Sam's Club and Cosco memberships obsolete. No tricks -no spam and no way even coupons or rebates can match the Club-O savings. Every one of their 250,000 products display the immediate Club-O savings, so fill up your shopping cart today. You'll see that the discount is then the membership fee. I've got to be honest. The moment you join I no longer receive any commission on referral sales from EcomCity links. You, the savvy shopper, win ...I lose... buy you'll remember EcomCity! I've created the below specialized shopping category landing pages to help you get right to their top BEST BUYS in each main category!
SEE our Showcase of Impulse Buy Offers - realtime updates |
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EcomCity Outlets Plan | ISP distribution Hub | Dynamic shopping centers |
customer
Your product may be great, but if it's not supported by excellent customer
service, you may find that you can't sell it very easily. According to a study by Harvard
Business Review, 68% of customers defect to other online provides due to poor service, but
only 12% left due to an inferior product. So be sure to make customer service an integral
part of your Ecommerce marketing strategy. Online
Customer Service 
easy and convenient your Ecommerce site may seem to you,
there are many consumers who will stop short of actually buying from it because they
prefer a human interaction. 
