Delivery and order fulfillment policies

Resources- Your step-by-step guide to Ecommerce

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Step # 8--Deliver The Order or better yet let a major distributor do it for you.

Fulfillment - the industry term for "delivering the order" - can mean the difference between success and failure for any Ecommerce site.

Consumers today, who are accustomed to receiving catalog orders by Fedx and UPS or 2nd day mail, expect similar turnarounds for their online orders.

You will need to match up your fulfillment plan on how you deliver goods and services with your online order entry process. Multiple e-mails can go to both the seller and their order fullfillment house. Fedx and UPS have set in place coop warehouses within their main 30+ regional distribution centers to handle "one touch" delivery for over 5 million products! Many businesses are doing this manually quite successfully, but many companies are stepping in to help automate this handoff with great efficiency. Talk to your Ecommerc consultant or hosting provider to see if they can help you with this.

You've delivered the order, but you're not done. Don't forget ... the most important part. Followup with thta valuable asset ... a new customer.

Step 9 - Provide Customer Service

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